Can I change plan or cancel FramePilot at any time?

Yes. You can upgrade, downgrade, or cancel at any time. Monthly billing means you are never locked in. If you cancel, you keep access until the end of your current billing period.

Do I need to install anything to use FramePilot?

No installation is required. FramePilot is web-based and runs in your browser on any device including Windows, Mac, iPad, and mobile.

How much does FramePilot cost?

FramePilot has three plans. Basic is £29.99 per month plus VAT, for 1 location and up to 3 users. Pro is £44.99 per month plus VAT, for 1 location with unlimited users and includes SMS notifications, supplier price updates, and Xero export. Multi-Site is £89.99 per month plus VAT and covers 3 locations, with additional locations at £14.99 per month each. Includes dedicated onboarding. All plans include a 30-day free trial with no credit card required. Annual billing is available with a saving of 2 months.

Is there a setup fee for FramePilot?

No. There is no setup fee on any plan.

Pricing — FramePilot | Framing Shop Software

Q: How does the supplier pricing update work?

You upload a csv file from the supplier. No manual price list checking is required.

Q: Can I import my existing jobs and customer data?

Yes. A data migration service is available for shops moving from spreadsheets or other systems. Contact us before starting your trial to discuss the best approach for your situation.

Basic

Perfect for a single-person shop getting set up.

£ 29.99 /month

+VAT · Billed monthly · Cancel anytime

Start Free Trial

30 days free, then £29.99/month

✓

1 shop location

✓

Up to 3 user accounts

✓

Quoting & job management

✓

PDF job tickets

✓

Materials catalogue

✓

Supplier & purchase orders

✓

Collection calendar

✓

Sales & KPI reporting

✓

Expense tracking

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Frame visualiser (included in Pro)

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SMS notifications (included in Pro)

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Supplier price updates

–

Xero export

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Multi-location support

What's included in each plan

Feature	Basic	Pro	Multi-Site
Quoting & Jobs
Quoting & pricing engine	✓	✓	✓
Job status workflow	✓	✓	✓
Collection calendar	✓	✓	✓
PDF job tickets & workshop docs	✓	✓	✓
Frame visualiser & crop tools	-	✓	✓
Suppliers & Inventory
Materials catalogue	✓	✓	✓
Supplier database & purchase orders	✓	✓	✓
Supplier Pricing Updates	–	✓	✓
Reporting & Finance
Sales & KPI dashboard	✓	✓	✓
P&L & financial analysis	–	✓	✓
Expense tracking & Xero CSV export	–	✓	✓
Notifications & Communication
Automatic SMS notifications	–	✓	✓
Team & Locations
User accounts	Up to 3	Unlimited	Unlimited
Shop locations	1	1	Unlimited
Role-based access control	–	–	✓
Support
Email support	✓	✓	✓
Priority support response	–	–	✓
Dedicated onboarding session	–	–	✓

FAQ

Common questions

Do I need a credit card to start the free trial?

No. You can start your 30-day free trial without entering any payment details. At the end of the trial, we'll ask if you'd like to continue — no automatic charges.

Can I change plan or cancel at any time?

Yes, completely. Upgrade, downgrade, or cancel whenever you need to. Monthly billing means you're never locked in. If you cancel, you keep access until the end of your billing period.

Where is my data stored? Is it GDPR compliant?

All data is stored on UK-based servers. We do not transfer customer data outside the UK. The system is designed to comply with UK GDPR requirements. Full details are in our Privacy Policy.

Does the SMS feature cost extra?

SMS notifications are included in the Pro and Multi-Site plans at no extra charge. There is a fair-use allowance of 150 SMS messages per month — more than enough for a busy framing shop. Higher volumes can be arranged on request.

Do I need to install anything?

No installation required. FramePilot is web-based — it runs in your browser on any device. Works on Windows, Mac, iPad, and mobile. If you have XAMPP or a local server, a self-hosted option is also available.

How does the supplier pricing update work?

Simply upload a csv with the latest supplier pricing.

Can I import my existing jobs and customer data?

Yes. We offer a data migration service for shops moving from spreadsheets or other systems. Contact us before starting your trial and we'll discuss the best approach for your situation.

Simple pricing, no surprises